The Herkimer County Historical Society strives to provide quality merchandise, programs, and events. If you are not completely satisfied with your purchase, we are happy to assist you in accordance with the following policy.

Gift Shop Purchases

Most merchandise may be returned or exchanged within 30 days of the original purchase date.

To qualify for a refund or exchange:

• Items must be unused, in their original condition, and in the original packaging (when applicable).
• A receipt or proof of purchase is required.
• Refunds will be issued using the original method of payment whenever possible.

Exchanges may be made for merchandise of equal or greater value. Any price difference will be the responsibility of the customer.

Non-Refundable Items

The following items are not eligible for refunds or exchanges unless they are defective or damaged:

• Clearance or final sale merchandise
• Gift cards
• Personalized or custom-made items
• Food and other consumable products
• Digital products or downloadable materials

Event Tickets

Tickets for Society programs, tours, workshops, lectures, and special events are generally non-refundable.

If an event is canceled by the Herkimer County Historical Society, attendees will receive either:

• A full refund,
• A credit toward a future event, or
• The option to transfer their registration to another eligible program, when applicable.

If you are unable to attend an event, please contact us as soon as possible. While refunds cannot be guaranteed, we will make every effort to accommodate transfers or credits whenever possible.

Bus Trip Refund Policy

Refunds for bus trips will be issued within 30 days after the scheduled date of the trip, when applicable.

• Cancellations made more than two (2) weeks before the scheduled departure are eligible for a full refund.
• No refunds will be issued for cancellations made within two (2) weeks of the trip, unless there is a waiting list and your reserved seat can be filled by another participant.
• If the Herkimer County Historical Society cancels a trip due to insufficient registrations, severe weather, or other unforeseen circumstances, participants may choose to receive either:
  • A full refund, or
  • A credit that may be applied toward another Society bus trip.

Memberships

Membership dues support the mission of the Herkimer County Historical Society and are non-refundable.

Damaged or Defective Merchandise

If you receive merchandise that is damaged or defective, please notify us within 30 days of purchase. We will gladly replace the item or provide a refund or exchange when appropriate.

Questions

If you have questions regarding this policy, please contact the Herkimer County Historical Society at 315-866-6413 or visit us at 400 North Main Street, Herkimer, NY 13350.

Thank you for supporting the Herkimer County Historical Society. Your purchases and participation help preserve and share the rich history of Herkimer County for future generations.